Return Items
Return Items
Effective Date: 10/12/2024
At Aullure, we want you to love your purchase. If you need to return an item, we’re here to make the process as easy as possible!
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Must be unused and in the same condition that you received it.
- Must be in the original packaging with all tags attached.
- Must be initiated within 14 days of receiving your order.
2. How to Initiate a Return
To start the return process, please follow these steps:
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Contact Us: Reach out to our customer service team at [your email address] or use our contact form to request a return authorization.
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Receive Instructions: We will provide you with detailed instructions on how to return your item.
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Prepare Your Package: Carefully package your item to ensure it is protected during shipping. Include all original packaging and tags.
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Ship Your Item: Send your return to the address provided in the return instructions. Make sure to obtain a tracking number for your return shipment.
3. Return Shipping Costs
Unless the return is due to an error on our part (e.g., incorrect or defective item), you will be responsible for the cost of return shipping.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund to the original payment method within a certain number of days, depending on your card issuer.
5. Exchanges
If you’d like to exchange your item for a different size or color, please initiate a return for a refund and place a new order for the desired item.
6. Need Assistance?
If you have any questions or need help with your return, please contact us
Thank you for choosing Aullure! We appreciate your business and are committed to ensuring your satisfaction!