Refund Policy

Refund Policy

Effective Date: 10/12/2024

At Aullure, we strive to ensure you are completely satisfied with your purchase. If you are not fully satisfied, we’re here to help!

1. Refund Eligibility

To be eligible for a refund, your item must meet the following criteria:

  • It must be unused and in the same condition that you received it.
  • It must be in the original packaging with all tags attached.
  • You must initiate the return within 14 days of receiving your order.

2. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Sale items (unless specified)
  • Items marked as final sale

3. How to Initiate a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Use our contact form to request a refund.
  2. Return Instructions: We will provide you with return instructions and a shipping label if applicable.
  3. Ship Your Item: Package your item securely and ship it back to us within 7 days of receiving the return instructions.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

6. Exchanges

If you would like to exchange an item for a different size or color, please initiate a return for a refund and place a new order for the desired item.

7. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us at:

Thank you for choosing Aullure! We appreciate your business and are here to help!