Refund policy

30-Day Fit Guarantee

We want you to love your ALLURE shapewear. If something isn't right, you have 30 days from the day your order is delivered to ask for a size exchange, a replacement, or a refund.

Free size exchange

Ordered the wrong size? Email us at allure.wears.official@gmail.com with your order number and the size you need, and we'll send the new size at no extra cost. One free exchange per item.

Damaged, defective, or wrong item

If your item arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund for that item. You don't need to send it back.

Returns for a refund

To return an item for a refund, it must be unworn, unwashed, and in its original packaging. For hygiene reasons, worn or washed shapewear can't be returned for a refund, but it can still be exchanged for another size.

Please email us first at allure.wears.official@gmail.com to start a return. We'll reply with the return address and instructions. We can't accept items sent back without contacting us first. Return shipping is paid by the customer unless the item is damaged, defective, or wrong.

Refunds

Once we receive and check your return, we'll email you. Approved refunds go back to your original payment method within 7 business days. Your bank or card issuer may take a few extra days to show it.

If your order used a promotion (for example, "Buy 1, Get 1 Free"), the refund is based on the amount you actually paid.

Cancellations

You can cancel your order for a full refund at any time before it ships. Email us as soon as possible with your order number.

Questions

Email allure.wears.official@gmail.com and we'll reply within 1–2 business days.